On May 16, former Bachelorette lead Hannah Brown was caught on video singing the N-word while trying to remember the lyrics to Dababy’s “Rockstar.” Her use of the racial slur was widely condemned by fans and several members of Bachelor Nation, and she eventually issued a statement on Instagram Stories to apologize.

Now, Lindsay has revealed that she had “multiple conversations over phone, text, and direct messages” with Brown the day she issued her apology, describing Brown as being “very remorseful” and “embarrassed.” However, Lindsay revealed that Brown was originally going to apologize on Instagram Live, but changed her mind several times and backed out.

And then, hours later, nothing again until it was ultimately decided she wanted to do a statement.” Lindsay explained that Brown told her she wanted the apology not to be written, but her public relations team was advising her to do the opposite: “The reason it disappointed me so much that Hannah decided to give a statement is because, to quote her words, ‘A statement would be insincere.’ Hannah said that.