ABC announces independent review of complaints handling processes with report expected in March - ABC News

ABC announces independent review of complaints handling processes with report expected in March.

The ABC board has commissioned an independent review of the national public broadcaster's editorial self-regulatory system and complaints handling.

That review made a number of recommendations to streamline and upgrade the ABC's complaints handling processes.

In 2018, the Australian National Audit Office also examined the ABC's management of complaints.

ABC chair Ita Buttrose said the upcoming review was a timely initiative to ensure the ABC's complaints handling procedures met audience expectations.