Wedding video company allegedly creates website to mock customer who sought refund after bride-to-be died - CTV News

Justin Montney’s fiancee Alexis Wyatt died in a car crash in February.Two weeks later, Montney emailed Copper Stallion Media, the company contracted to create a video of their wedding, to advise them that the nuptials would not go ahead as scheduled on May 23 and that he would like a refund for the US$1,800 the couple had already paid.

Montney said the company denied the refund and eventually stopped responding to his emails.

Once Montney’s friends and family caught wind of his predicament, many gave Copper Stallion Media unfavourable reviews on Yelp and The Knot, a popular site for wedding bookings.

In a statement dated May 22 on Copper Stallion Media’s now-deleted website -- accessed through an internet archive -- the company states it signed a legally binding contract with the couple on Nov.

“We will NEVER refund Justin Montney even with the online threats and harassment,” the company states on its site

CTV News called a phone number attributed to Copper Stallion Media, but the number is no longer in service

Montney acknowledges that his contract with the company indicates that money paid is non-refundable, but states that given the circumstances, a refund would have been appropriate.  

In the statement, the company also alleges that Montney has been conducting a “smear campaign” against it and that it acquired “JustinMontney.com” to document all the evidence it has of this campaign

The site also includes several emails between Montney and Copper Stallion Media, one of which allegedly suggests it was Montney who requested the payment be moved to a future wedding

Additionally, the site displays screenshots of several negative reviews against the company and the names of people the company believes posted them

The company said that as part of what it calls a smear campaign, it received more than 75 one-star reviews on The Knot in just a few hours, after which they tookdown their page on the site

In some of the reviews, Copper Stallion Media responded to the complaints, stating that it doesn’t have the money to refund Montney due to COVID-19