Some of these new tools offer a clearer overview of posts and members, some others have been designed to help admins tackle conflict in comments and the communities they head, like an AI-powered feature that can identify “contentious or unhealthy conversations†taking place in comments.
This particular tool is called Conflict Alerts and Facebook is currently just testing this.
These Conflict Alerts are similar to the existing Keyword Alerts feature which lets admin create “custom alerts†for times when commenters use certain words and phrases.
This process is not manual though, it uses machine learning models to try and spot more subtle types of trouble.
Once the group admin has been alerted they can take action by deleting comments, they can boot users out of the group too if they think that is required.
While in theory, this Conflict Alerts sounds good, there is no knowing how exactly this feature will detect “contentious or unhealthy conversationsâ€.
Facebook also has not clarified this when The Verge reached out for comments.
The spokesperson explained that Facebook would use machine learning models to look at “multiple signals such as reply time and comment volume to determine if the engagement between users has or might lead to negative interactionsâ€.
What can be assumed is that Conflict Alerts is going to use AI systems similar to what the platform already uses to flag abusive speech on the site.
These machine learning models are “far from 100% reliable†and are often “fooled†by things like irony, slang, and humour.
Other tools that are a part of this suite include a new admin homepage that is going to function as a dashboard and offer an overview of “posts, members, and reported commentsâ€.
Additionally, there is a new Admin Assist feature for automated content moderation that will let admins restrict who is allowed to post comments, block recently joined users, curb spam and unwanted promotions by banning certain links.
The Conflict Alerts feature is going to be a part of this Admin Assist.
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