American told 10-year-old passenger's mom she couldn't pick her up

Westergren went to the AA ticketing desk to get a gate pass but was told that she was not authorized to take her daughter home.

The child's father wrote down Westergren's contact details before their daughter left Portland and gave it to the ticketing agent, who should then have put that information into the system, Westergren said.

She said AA staff told her the child's father, who had dropped her off at Portland airport, was also listed as the contact picking her up in Chicago.

Her father gave the airline permission to let Westergren collect her daughter and staff confirmed the name with her ID, she said