Brand-new Razr phones sold on Amazon arrived pre-opened and folded shut - CNET

Now Motorola says it's packaging them folded shut to begin with.

Initially, Motorola shipped the phone in a special box designed to double as a speaker base and show off the unfolded OLED screen, as you can see here in this CNET unboxing video. .

"There was not protector film on the inner screen, the protector film on the outer screen was [offset] really bad and the device came folded inside its packaging," reads one review.

Motorola tells CNET that it's now packaging the phones in a folded position from the start.

"Motorola is packaging the new Razr in its closed form at the factory level, so devices are not being reopened by Amazon," a Motorola spokesperson says.