I think that it probably touched people because I think we as humans, period, just need love and gratitude
Burger King has also issued a statement on the matter: "The Burger King brand and its many franchisees nationwide are committed to recognizing and celebrating the achievements of the thousands of people serving across a wide range of roles — all dedicated to providing our Guests a world-class experience.""Following review with this location's franchisee, we've learned that this video depicts a Team Member in receipt of a peer-to-peer reward in recognition of a short-term positive performance/experience," they added in a statement issued to PEOPLENever miss a story — sign up for PEOPLE's free weekly newsletter to get the biggest news of the week delivered to your inbox every Friday