To request a free silicone cover, users can sign into their Oculus account, go to the “My Devices†menu, and select the “Request Silicone Facial Interface Cover†button.
Facebook also said that out of an abundance of caution, it is working with global regulators to pause global sales of Quest 2 units until new silicone covers could be included with every package.It concluded that the irritation wasn’t the result of any contamination or foreign substances in its manufacturing process, and emphasized that affected customers were a “very small percentage of Quest 2 users.â€.