Oculus Quest 2 Sales Halted Due to Skin Irritation - Gizmodo
Jul 27, 2021 54 secs
Back in December, Facebook acknowledged that a small number of Oculus Quest 2 users experienced some kind of skin irritation due to the foam cushion in its headsets.

“As more people got into VR with Quest 2, we started receiving reports that a very small percentage of Quest 2 customers experienced some skin irritation after using the removable foam facial interface that comes with the Quest 2 and is also sold separately, including as part of the Fit Pack,” Andrew Bosworth, head of Facebook Reality Labs, wrote in an Oculus blog.

To request a free silicone cover, users can sign into their Oculus account, go to the “My Devices” menu, and select the “Request Silicone Facial Interface Cover” button.

Facebook also said that out of an abundance of caution, it is working with global regulators to pause global sales of Quest 2 units until new silicone covers could be included with every package.

It concluded that the irritation wasn’t the result of any contamination or foreign substances in its manufacturing process, and emphasized that affected customers were a “very small percentage of Quest 2 users.”.


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