PlayStation Could Reward Big Spenders With Better Customer Support - Kotaku

PlayStation Stars, a free-to-join rewards program Sony announced in July, is being gently rolled out to the whole world—it’s currently live in Asia, will reach the Americas on October 5, and Europe, Australia, and New Zealand will receive the service on October 13.

According to a translation of the site, one feature of “PlayStation Stars is that the status level changes according to activity.

Though you can sign up for PlayStation Stars for free, PlayStation says in its blog announcing the program’s arrival in Asia that levels are determined by both “the number of non-common trophies earned for gameplay as well as full game purchases from the PlayStation Store.” So, if Level 4’s “priority” customer service feature gets rolled out internationally, support requests globally could be ranked based on which user sank more time into getting trophies, or who has tossed poor Sony Interactive more cash.

Back to the outrage—PlayStation also wrote in its announcement blog that “Once you reach a status level, you will stay there for the remainder of the calendar year plus an additional 13 months,” so a Level 4 Stars member is guaranteed to get better customer service for over one year.