GameStop Pre-Orders Are A Mess Right Now, Staff Say - Kotaku

Over the last few days, the GameStop subreddit has been flooded with current staff complaining about computer issues, ranging from borked inventory searches to pre-order histories that have been completely wiped out before stores received their shipments.

They have small but passionate fan-bases, and stores often only get a few copies specifically for the dedicated players who pre-order in advance.

“Pre-orders have been hell recently,” said another employee at a different store.

“Unfortunately, pre-orders also became [a] key metric stores are being graded on and when you cancel a pre-order it actually puts stores in a negative [count],” one employee said.

What’s the point in pre-ordering a game if you can’t get it anyway.” Some stores have been instructed to deal with the cancellations by offering to re-order the game and having it sent directly to the customer’s house, one employee said.

At the same time, however, the company’s been tightening the screws, forcing managers to cover multiple stores, while others effectively do the job of an assistant store manager for no extra pay

“I actually told my manager the other day that I’m going to be quitting right before he takes his second store, because without our assistant manager I’m pretty much gonna have to work as the assistant manager without the pay and with the stress,” said one current employee