Motorola says “new” Moto Razrs shouldn’t arrive in used condition anymore - Ars Technica

A very interesting note (first spotted by The Verge) is at the bottom of the Amazon product description, which says that your Moto Razr will be opened before it gets to you, it's going to be folded, and, oh, we're sorry if there are some fingerprints:.

However, to better protect the display, we have folded your RAZR – it’s safer but may not look as elegant as we hoped.

Motorola's foldable reboot of the Moto Razr has had a tough time surviving in the real world.

(Ours died after one day!) The original released in February 2020, but a sequel with better specs, the Moto Razr "5G," already came out at the beginning of October.

The Razr 5G box looks just like the original Razr reboot box, and it doesn't follow your typical smartphone box design.

The top "half" of the box lowers down over top of the phone stand assembly, and a very large foam block presses against the phone display, keeping the phone in place.

Shipping the phone with the screen exposed like this, and pressed against a big foam block, is apparently causing problems.

This is the second generation of the Moto Razr, after all, and the first generation had what looks like an identical box.

Sandoval Berro provided photos of a sliced-up box and writes in their 1-star review that "The phone was not brand new...There was not [a] protector film on the inner screen, the protector film on the outer screen was offset really bad, and the device came folded inside its packaging." They continue: "Last but not least, when inspecting the lid of the box I could notice that someone did some hand cutting inside in order to make the lid fit with the phone folded.".

Trying to close the box when the Razr is folded up (and therefore double the thickness) doesn't really work, because now the foam block will be too thick.