On Your Side: Some Garth Brooks fans demand refunds after parking and ADA problems - KY3

It’s estimated thousands of people never made it inside the Thunder Ridge Nature Arena because of traffic problems near and at the venue.

On Your Side reporter, Ashley Reynolds attended the concert Friday night with family and friends.

“I never made it to the venue,” Matthew Haygood said.

“We sat there for almost four hours and just gave up.” Haygood says he paid for parking at the Fruit Farm.

He said workers never checked his receipt Friday night.

“We stood there from 5:15 (p.m.) to 8:30 (p.m.), and there were still at least five hundred to one thousand people in front of us, and there was just no way we were getting in.

They were telling people to walk.

To tell people to walk across Highway 65 is extremely dangerous.

Dozens tell On Your Side they paid for parking, but it was never checked.

More than one week before the concert, Ashley Reynolds requested an interview about parking concerns.