Some high school students taking their AP exams online have run into serious trouble with the HEIC image format on the iPhone and the iPad, which does not work with the website the AP College Board uses to accept tests.

The College Board has now provided express instructions to students, letting them know to swap over to a JPEG format on their devices or to convert an HEIC image to JPEG before submitting it.

Alternatively, students who have already saved exam photos as HEIC can convert them to JPEGs by mailing the photos to themselves using the Mail app on an ‌iPhone‌ or ‌iPad‌, which the College Board says is the most reliable way to ensure a file conversion.

The College Board also plans to allow some students who run into issues submitting their tests to provide the images through email, and as mentioned above, the Mail app will do image conversions automatically.

The instructions on the College Boards website look very clear to me - with images and step by step instructions on how to save as JPEG's.

I am sorry, I am more worried about the quality of these students who couldn't even follow those instructions if they are sitting for "Advanced" placement tests to get into college.

I am sorry, I am more worried about the quality of these students who couldn't even follow those instructions if they are sitting for "Advanced" placement tests to get into college

Maybe I'm misreading it, but I took "The College Board has now provided express instructions to students..." to mean that those images and step-by-step instructions were not originally provided to the students that ran into issues